When we talk about ‘designing interactions’, we are usually referring to the human - technology interaction or the technology - technology interaction. I would suggest that the human - human interaction is of greater importance and that we look at technology as a facilitator not a living entity itself. In creating an environment, the quality of the people is a huge driver for whether or not we want to be present. Often, interpersonal relating is left as training for C Suite managers when people interact with customers everyday. Designing interactions between people is not about ‘forcing’ communication but creating an environment where everyone’s authentic self can shine; where we bring in high energy people; and where people are coached for knowledge and interpersonal relating. Environments where love, kindness, empathy are present — environments where it is easy to be loving, kind and empathetic. When we bring people that energy, is a setting of quality, then we know we have brought them true beauty.
Words by Natasha J. Hussein